Vanguard Insolvency
Frequently Asked Questions
Why are Ebenegate looking after my case now?
As the largest global managed service provider for IVAs, at Ebenegate, we’re uniquely placed to look after your case. It’s our mission to give our customers the best possible insolvency support and service – and we’ll do all we can to enhance the level of care you receive throughout the life of your IVA.
How will this affect my experience as a customer?
Don’t worry – nothing will change about the way your IVA works. Your payment and term will remain the same, as will your insolvency practitioner. All Ebenegate customers benefit from our state-of-the-art technology, a specialist customer services team and a wealth of knowledge and expertise in all matters relating to your IVA.
Will I pay more into my insolvency arrangement if I’ve been passed to Ebenegate?
Your payment amount, the length of your arrangement and all other terms and conditions of your agreement are unaffected by the change.
Do I have to do anything at this stage?
You don’t have to do a thing. If you haven’t already, you’ll shortly receive a welcome letter via email or by post. This will detail our contact information and give you some more information about how we look after your agreement.
My IVA was due to close soon, will this change?
No, if you have made your final payments to your IVA your file will be reviewed and closed within the expected timeframe.
How do I get in touch?
You can contact us by calling 0141 218 4816. We do anticipate a temporary high volume of calls so it may be worth sending an email
Why are Ebenegate looking after my case now?
As the largest global managed service provider for IVAs, at Ebenegate, we’re uniquely placed to look after your case. It’s our mission to give our customers the best possible insolvency support and service – and we’ll do all we can to enhance the level of care you receive throughout the life of your IVA.
How will this affect my experience as a customer?
Don’t worry – nothing will change about the way your IVA works. Your payment and term will remain the same, as will your insolvency practitioner. All Ebenegate customers benefit from our state-of-the-art technology, a specialist customer services team and a wealth of knowledge and expertise in all matters relating to your IVA.
Will I pay more into my insolvency arrangement if I’ve been passed to Ebenegate?
Your payment amount, the length of your arrangement and all other terms and conditions of your agreement are unaffected by the change.
Do I have to do anything at this stage?
You don’t have to do a thing. If you haven’t already, you’ll shortly receive a welcome letter via email or by post. This will detail our contact information and give you some more information about how we look after your agreement.
My IVA was due to close soon, will this change?
No, if you have made your final payments to your IVA your file will be reviewed and closed within the expected timeframe.
How do I get in touch?
You can contact us by calling 0141 218 4816. We do anticipate a temporary high volume of calls so it may be worth sending an email
Contact Information
Need to get in touch? We’re only too happy to help. You can write to the team at:
